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In this conversation, Devinder Singh, B.Eng, MBA. and Samantha Jenkinson discussed the capability Framework can be overwhelming for mid-size for-profit or not-for-profit (NFP) organisations that provide services under the National Disability Insurance Scheme (NDIS). However, it is essential to understand the framework’s broad expectations and requirements from care workers to improve their capability and retain them in the sector. The value of using the framework lies in building the workers’ capability and supporting them to stay in the sector by providing good supervision, a shared language, and feedback on what’s not working.

The Capability Framework offers several tools to support providers, such as supervision resources, career options guides, and workforce planning tools. The supervision resources provide guidance on how to conduct good supervision and support workers to build their capability. The career options guide offers ways to keep workers in the sector by providing them with career growth opportunities. The workforce planning tool is handy for small and medium providers as it helps plan and identify the data they need to collect, the background skills of workers, the needs of participants, and the number and skills of workers they require to support participants. Ultimately, the Capability Framework and its tools help providers deliver quality services to participants under the NDIS.

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