This conversation is between Devinder Singh and Brenton Harris, talking about Digital Transformation refers to the integration of digital technology into all areas of a business, fundamentally changing how organisations operate and deliver value to customers. In his involvement in the most recent transformations across different organisations, Brenton thinks the biggest hiccup or challenge from an organisation’s point of view to get the systems embedded is resistance to change. People tend to resist change, especially if they are comfortable with the status quo, and introducing new technology can be disruptive to their work routines. To overcome this challenge, organisations need to involve the people who will be using the technology in the process.
This includes getting feedback from the team, involving them in the planning, and tailoring the solution to meet their needs. Change management is critical to ensure that the team understands the benefits of the new technology and how it will help them do their job better. Another challenge is ensuring that the technology solution is designed with the end users in mind. It’s important to make sure that the new system is user-friendly and intuitive to use, to minimize the learning curve and make it easy for staff to adopt. Iterative development and closely monitoring outcomes can help to identify areas for improvement and make necessary adjustments along the way.
Overall, successful technology transformation requires a collaborative approach, involving the people who will be using the technology and designing solutions that meet their needs, while also monitoring outcomes and being prepared to adjust the plan if needed.